Management
Effective management is of crucial importance to pad55, its long-term success and the quality of life and happiness of its owners. With this in mind pad55 has appointed one of the UK’s leading property managers, Peverel Management Services Ltd to fulfil this function on behalf of owners.
Key to this is the on site presence, (5 days per week, from 10am to 4pm) of the Concierge who is employed by Peverel. Local to the area, the Concierge will act as the continuity and focal point of the scheme – on-hand to help owners with any requirements they may have.
Owners, via a service charge, 'The Commonhold Assessment', designed to cover the annual running costs of pad55, will pay for the Property Manager, including Concierge. This charge will be set annually in advance and collected on a quarterly basis.
For avoidance of doubt the service charge will be split equally between all pad owners.
Provision towards future, unforeseen or un-programmed maintenance expenditure has been made initially by pad55 by placing £5,000 within a reserve fund. This fund will be further capitalised by owners on any resale of the pads and is set at 0.75% of the resale price achieved.
In addition to the Concierge, and potentially more important to older owners, 24-hour, seven days a week support is offered through Cirrus Careline.
Providing an emergency call monitoring and response service, Cirrus staff monitor over 110,000 connections from the largest call centre of its type in the country. Through an efficient operator shift system they ensure enough operators around the clock to deal with any and all routine and emergency calls.
Examples of calls use may include: sudden illness, security concerns, fire alarms, fault / maintenance reporting and general advice.
The service will be accessed discreetly by owners through an adapted BT phone and/or ancillary.
Management Costs
Commonhold Assessment (service charge) Breakdown per pad from July 2008 per pad (per week)
| Income |
| Guest suite income |
£2.00 |
| Total |
£2.00 |
| Expenditure |
| Concierge |
£17.64 |
| Office Costs |
£0.82 |
| Estate management |
£3.74 |
| Administration |
£1.60 |
| Careline monitoring |
£2.03 |
| Buildings insurance |
£5.77 |
| Pool and communal heating / electric |
£4.57 |
| Communal water and sewerage |
£0.64 |
| External window cleaning |
£0.69 |
| Cleaning and materials |
£1.92 |
| Garden maintenance |
£0.64 |
| Lift maintenance |
£1.38 |
| Lighting replacement |
£0.21 |
| Door entry maintenance |
£1.46 |
| General buildings maintenance incl. pool |
£4.19 |
| Green roof maintenance |
£0.77 |
| Audit and bank charges |
£0.43 |
| Total |
£48.50 |
| Commonhold Assessment per pad (per week) |
£46.50 |
| RESERVE FUND* |
0.75% |
* of any agreed resale price, capitalised by £5,000 at start by pad55 |
The Duties of the Concierge
Meet and greet owners, friends and relatives
Manage the systems for pad55 such as security, CHP plant, electric gates and entry points
Manage the pool systems and water cleanliness/quality
Responsibility for gardening and grounds maintenance
Organise and supervise maintenance contractors
Ensure all maintenance (including the platform lift) is compliant to legislation requirements
Ensure fire, health and all safety regulations are adhered to, especially with regard to the pool and communal areas
Authorise and pay invoices relating to pad55
Manage the annual budget for pad55
Coordinate annual owners’ meetings
Ensure details of owners are up to date for the Careline monitoring service
Responsibility for collection of refuse from refuse collection points
Be available for handyman work / private garden maintenance
Organise events in the Orangery as and when required
Arrange local travel plans and car servicing if required
Arrange event / table reservations
Arrange stocking of larder / fridge for owners on return from holidays
To be fully contactable during working hours via phone and email